Frequently Asked Questions


What if I don’t know where the debtor is located?

We have access to many databases that allow us to locate a debtor for you.  Just provide us with the best information that you can, and we will do the rest.

Can you file a lawsuit against a debtor?

We do have access to legal representation to file suit against a resistant debtor.

Can collectors call the debtors place of employment?

Yes, but they are only able to verify employment.  They are not allowed to disclose that the debtor owes money to anyone other then the debtor.

Can I charge extra fees in addition to the debt?

We are forbidden to charge more than the amount of the original debt.  If the contract or written agreement with the original creditor states the customer will pay additional collection charges, late fees, interest, attorney fees for an unpaid debt, then those costs can be added to the debt.

Why turn debt over to a collection agency?

We know that your time is valuable.  Turning your unpaid debts over to us allows you the opportunity to focus your efforts on your business instead of trying to collect on these debts.

How long have you been in business?

We have been in business over 118 years.

Does your agency charge an annual fee?

No, we do not charge an annual fee.  If we don’t collect, you don’t have to pay.


Why is my credit important?

You will need to maintain excellent credit if you wish to make any major purchases in the years to come. In order to buy a house, buy a car, or obtain any type of financing or loan, you will need to maintain a good credit score. There are also many employers that will require that you have a good credit score in order to obtain a job.

How will a collection account change my credit score?

Credit scores are generated using a rather complex formula that has many contributing factors. It is possible that having one collection account can lower your score.

Do you report to the credit reporting agencies?

Yes, we do. At this time, we report monthly to Experian and TransUnion.

How long do collection accounts stay on my credit report?

Collection accounts will show for seven years on your credit report. This time limit is based on the date we receive the delinquency (Section 605 of the Fair Credit Reporting Act).

What do I do if I have a debt listed on my credit file that I do not owe?

This must be handled as a dispute through the major repository (Experian or TransUnion). You will need to write a letter or log on to their website to complete the disputed account process.

What will happen if I do not pay my account(s)?

If no payment arrangements are made, there is a chance that your account will be turned over for review to pursue legal action. Your best option is to contact our office to see what type of arrangements can be made.

Can a collector call my place of employment?

Yes, they are able to call your place of employment. They are allowed to check to see if you work there but they are not allowed to disclose the reason for the call.